Privacy Policy

Effective Date: 30 April 2026 | Last Updated: 30 April 2026

In plain language: We collect only the minimum information needed to process your order and deliver it to you. We do not sell your data. We do not spam you.

1. Who We Are

GOVURAI ("we", "our", "us") is an Indian consumer technology brand selling smart gadgets online at govurai.com. GST: 27ABDPR6666D1ZF. For privacy concerns, contact us at support@govurai.com or WhatsApp +91 8850 610 717.

2. Information We Collect

When you place an order, we collect:

Full name, delivery address, PIN code, state
Mobile number and email address
Payment transaction reference (we do not store card numbers — Razorpay handles all payment data)
Order details and purchase history

When you visit our website, we may automatically collect browser type, device type, referring URL, and pages visited — for analytics purposes only.

3. How We Use Your Information

To process, fulfill, and dispatch your orders via Shiprocket logistics partners
To send order confirmation and delivery tracking updates via SMS/email
To respond to your support queries on WhatsApp or email
To comply with applicable Indian laws, including GST filing requirements
To improve our products and website experience

4. Payment Data

All online payments are processed by Razorpay Software Pvt. Ltd., a PCI-DSS compliant payment gateway. GOVURAI does not store, access, or process your card number, CVV, UPI PIN, or net banking credentials. Please refer to Razorpay's privacy policy for details on their data handling.

5. Data Sharing

We share your data only with:

Shiprocket / courier partners — to deliver your order (name, address, mobile number)
Razorpay — to process payments
Government / regulatory authorities — if required by law, court order, or tax compliance

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Data Retention

We retain your order information for a minimum of 7 years as required under Indian GST law. Support communications are retained for 2 years. You may request deletion of non-statutory data by writing to us.

7. Your Rights

Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (when applicable), you have the right to access, correct, or request deletion of your personal data. Contact us at support@govurai.com to exercise these rights.

8. Cookies

Our website uses minimal cookies — only to manage your shopping cart session (stored locally in your browser). We do not use third-party advertising or tracking cookies.

9. Security

We implement reasonable technical and organisational safeguards to protect your data. However, no internet transmission is 100% secure. We encourage you to keep your account credentials confidential.

10. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data, please contact us for removal.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance.

12. Contact Us

Email: support@govurai.com
WhatsApp: +91 8850 610 717
Instagram: @govurai.official